Shipping policy

Order Processing Time

• Orders are processed within 2-3 working days (excluding weekends and public holidays).
• During peak seasons or promotional periods, processing times may be longer.

Shipping Time

• West Malaysia: 3-5 working days.
• East Malaysia: 5-7 working days.
• International Orders: Delivery times vary by location and customs regulations.

Tracking Information

• Tracking details are not sent immediately upon order placement.
• Once your order is processed and we receive the tracking details from our shipping partner, we will provide them upon request.

Shipping Delays

While we aim to meet estimated delivery timelines, we are not responsible for delays caused by:

• Customs clearance procedures.
• Courier service disruptions.
• Public holidays, natural disasters, or unforeseen circumstances.